Support

Requirements

iPhone running iOS 15.1 or later. You need a rear or front camera, a spot to prop the phone, and enough room to move. No equipment for push-ups or squats; pull-ups need a bar. An internet connection is required to sign in and to save progress — rep counting itself works offline.

The app isn't counting my reps

This is the most common issue, and it is almost always the setup rather than the app.

• Get your whole body in frame. The counter tracks your joints, so it needs to see them. Back the phone up until your hands and feet are both inside the frame, and keep them there for the whole set.
• Angle matters less than you'd think. Push-ups count from the front, from the side, or at 45°; squats count facing the phone or side-on. What breaks it is being cropped, not the angle.
• Light yourself, not the camera. A window or lamp behind you turns you into a silhouette. Face the light where you can.
• Wear something the camera can read. Very loose or baggy clothing hides where your joints actually are, and so does a busy, cluttered background.
• Full range, or it doesn't score. Partial reps are rejected on purpose. Squats need real depth; push-ups need the chest to come down and the arms to lock out.
• Steady the phone. A phone that slides or wobbles mid-set will lose you. Lean it against something solid.

If the app shows a tracking lost warning it has stopped seeing you — step back into frame and it picks up again. If it never starts counting at all, it can't find your body: widen the shot and try again.

The app is stuck on the loading screen

Check your internet connection first, then force-quit and reopen. The app talks to its server on launch to load your save file, so no connection means no progress screen. If it persists on a good connection, email us — that one is on our side and we want to know.

I can't sign in

Sign-in opens Apple or Google in a browser sheet. If it fails, make sure you aren't blocking pop-ups or cookies for that sheet, then try the other provider. Note that Apple and Google create separate accounts — if your progress has vanished, the usual cause is signing in with the other provider. Sign out and back in with the one you originally used.

If you used Hide My Email with Apple, email us from the relay address Apple generated, or we won't be able to match you to your account.

Reminders aren't arriving

Check iOS Settings → Notifications → System Quest and confirm they're allowed. iOS only asks once, so if you declined the first time, the app can't ask again — you have to enable it there. Then check the reminder time in the app under Settings → Notifications. Reminders are scheduled by your phone, so they fire whether or not you're online, but a phone in Focus or Do Not Disturb will hold them back.

Moving to a new phone

Install the app and sign in with the same provider. Your rank, streak, history and profile are stored against your account, not the device, so everything comes back. Nothing needs to be exported first. Your subscription follows the same way — sign in and it is already active, with nothing to restore.

Managing or cancelling your subscription

Settings → Subscription, then tap your plan. That opens Apple's own subscription sheet, where you can switch plan or cancel. Only Apple can change a subscription — we have no way to do it for you, and neither does any other app.

Cancelling stops the next payment. It does not cut off access: you keep everything until the date you have already paid for, and the app shows that date under your plan. Cancel at least 24 hours before it to avoid being charged again. Refunds are handled by Apple at reportaproblem.apple.com.

Free trial

Where a trial is offered, the app says so on the button before you buy, and tells you the price and the date of the first charge. A trial converts to a paid subscription automatically unless you cancel at least 24 hours before it ends.

Apple allows one trial per Apple ID per subscription group, ever. If you have used yours, the app will not advertise another — the button will simply say Subscribe.

Restoring a purchase

Most people never need this. Your subscription is attached to your System Quest account, so signing in on any device brings it back on its own.

You need Restore when the app and Apple disagree about who you are. The usual way that happens:

The button is on the subscribe screen and in Settings → Subscription. It never charges you — it only looks up what you have already paid for.

Two limits. A subscription can be active on one System Quest account at a time, so restoring it onto a second account removes it from the first. And Restore reads the Apple ID signed into the device — if a friend bought on their Apple ID, restoring on your phone finds nothing, even if you are both using the same app.

A movement I can't do

Settings → Preferences → Exercise List lets you exclude specific movements, for injury or any other reason. Excluded movements stop appearing in daily quests and promotion trials — the app just stops asking.

Deleting your account

Settings → Actions → Delete Account, then type DELETE to confirm. This erases your player record, every logged set, your activity history and your profile photo, and deletes your sign-in identity. It is immediate and permanent — there is no undo and no restore. Signing in again afterwards creates a new player from scratch.

Cancel your subscription first. Deleting your account here does not cancel it — that lives with Apple, and Apple will keep charging you for an account that no longer exists. Cancel in Settings → Subscription before you delete, or afterwards in the iPhone's own Settings → your name → Subscriptions.

Already deleted the app without deleting the account? Email support@systemquest.fit from your account address and we will do it for you. Details are in the Privacy Policy.